Refund policy

Last updated: October 24, 2026

Overview

We want you to be happy with every order. Because we deliver alcohol locally within a scheduled window, refunds and replacements are handled as described below.

Damaged, incorrect, or missing items

Contact us as soon as you notice a problem, ideally within 24 hours of delivery, at help@drizly.net. Please include your order number and a photo if something arrived damaged or wrong.

If we confirm that an item was damaged, incorrect, or missing, we will offer a replacement when it is in stock, or a refund of the item price and any tax charged on that item.

Change of mind

Opened bottles cannot be returned for a change of mind. Unopened items may be accepted for account credit or a refund only if we agree in advance, for example after an ordering error we caused. These decisions are at our discretion, and we may ask for the item to be returned unopened and in resalable condition.

Cancelled or undeliverable orders

If we cancel an order (for example, because the address is outside our delivery area or an item is unavailable), we will refund the full amount you paid for that order.

How refunds are issued

Approved refunds go back to your original payment method. Timing depends on your bank or card issuer, and it often takes several business days after we process the refund.

Contact

Questions? Email help@drizly.net.